Terms and Conditions | YouScan

Terms of Service

(YouScan Master Subscription Agreement)

Effective as of September 16, 2026

Please read these Terms of Service (this " Agreement") carefully and in full before accessing or using the Website or the Service (each as defined below). This Agreement sets forth the legally binding terms governing the use of the Website and the Service.

For purposes of this Agreement, " Client" shall refer to you, unless you are acting on behalf of a company, in which case "Client" shall refer to such company or organization. The terms " YouScan" and " Company" refer to YouScan Limited, a Cypriot company doing business as YouScan, with a registered address at 2 Agias Elenis, 6th Floor, 1060, Nicosia, Cyprus, and registration number HE261899. The Company and the Client may each be referred to as a " Party" and collectively as the " Parties."

BY REGISTERING FOR OR USING THE SERVICE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT AND ALL APPLICABLE OPERATING RULES, POLICIES, AND PROCEDURES REFERENCED HEREIN, each of which is incorporated by reference and may be updated, amended, or modified at any time at the Company’s sole discretion, without any obligation to provide prior notice.

YouScan’s Data Processing Addendum (the “DPA”), including its Annexes, is incorporated by reference into and forms part of this Agreement. Acceptance of this Agreement constitutes acceptance of the DPA; no separate signature of the DPA is required. The DPA governs the processing of personal data in connection with the Services within its stated scope. Notwithstanding the general update provisions of this Agreement, updates to the DPA are governed by Section 14.3 of the DPA.

It is the Client's responsibility to review this Agreement and any amendments each time the Service is used. Continued use of the Service after any such amendments shall constitute the Client’s acceptance of the modified terms. If the Client does not agree to the amended terms, the Client must discontinue use of the Service immediately.

This Agreement supersedes any other terms or conditions. You may not use the Service unless you unconditionally accept the terms of this Agreement. If you are accepting these terms on behalf of an organization, you hereby represent and warrant that you possess the necessary authority to bind such organization to this Agreement. Notwithstanding the foregoing, in the event your organization has entered into a separate written agreement with YouScan governing its use of the Service, the terms of that separate agreement shall take precedence, and this Agreement shall apply only in a subsidiary capacity.

If you are acting as an agency or obtaining access to the Service on behalf of a third party for any purpose, you agree to incorporate the terms and conditions of this Agreement, along with YouScan’s policies, into your own terms of service and policies. Furthermore, you agree to ensure that such third parties (your clients) comply with the terms of this Agreement and the policies published at https://youscan.io. If you are accepting this Agreement on behalf of your employer or another entity, you represent and warrant that: (i) you have full legal authority to bind your employer or such entity to this Agreement; (ii) you have read and understood this Agreement; and (iii) you agree, on behalf of the Party you represent, to comply with the terms of this Agreement. If you do not have the legal authority to bind your employer or the applicable entity, you must not sign up for the Service or click the “Submit” button.

In consideration of the mutual covenants set forth in this Agreement and other good and valuable consideration, the sufficiency and receipt of which are hereby acknowledged, the Parties agree as follows:

1. TERMS AND DEFINITIONS

  1. “Additional Asia-Pacific Data” refers to an Additional Module that, when activated, enables the Client to collect and include in their Account an expanded scope of data coverage from specified Asia-Pacific sources beyond the standard Coverage.

  2. "Additional Channels" refers to an Additional Module that enables the Client to automatically add and collect data from up to 50 channels (such as pages from social networks) per Client's account.

  3. "Additional Comments" refers to an Additional Module, which enables the collection of an extended set of publicly available social media comments beyond those included in standard channel coverage.

  4. "Additional Module" refers to a functional enhancement of the Service, achieved through the activation of independent blocks within the integrated YouScan Platform.

  5. "Advanced API and Webhook" refers to the application programming interfaces developed and provided by YouScan that allow the Client to access certain metrics, analytics, and data collected directly by the YouScan Platform.

  6. "Advanced Teamwork" refers to an Additional Module that enables the Client to organize topics into spaces and assign different access levels for users within the Client's account.

  7. "API" refers to the application programming interfaces developed and provided by YouScan that allow the Client to access certain metrics and analytics.

  8. "Audience Insights" refers to an Additional Module of the Service that allows the Client to analyze the interests and occupations of content authors within the Client’s specified topics.

  9. "Audio Monitoring" refers to an Additional Module that enhances data collection within the Client’s specified topics by enabling keyword detection in video and audio content.

  10. "Basic Support" refers to the technical support provided by the Company’s specialists.

  11. "Business Days" shall mean all weekdays excluding Saturdays, Sundays, and public holidays in accordance with the laws of the Republic of Cyprus.

  12. "Client's Account" refers to a registered entry containing a specific type of Coverage, structured data, and information that relates to a single element of the Service.

  13. "Conversation Insights" refers to an Additional Module that enables the Client to visualize, analyze, and understand key themes and patterns within collected conversational data.

  14. "Coverage" refers to the functional characteristic of the Client's Account that determines the geographic and linguistic parameters for the collection of social media mentions.

  15. "Custom Dashboard" refers to an Additional Module for data visualization that consists of customizable widgets.

  16. "Data Analysis" refers to the analytical activities performed by the Client, including those conducted on behalf of its clients.

  17. "Extended Historical Data” refers to an Additional Module available for the Enterprise Pricing Plan that increases the applicable Historical Data collection limit.

  18. "Fee(s)" refers to the monetary compensation that the Client is obligated to pay to the Company in exchange for the Services provided.

  19. "Historical Data" refers to social media mentions made prior to the creation of a topic in the Client’s Account.

  20. "Insights Copilot" refers to an Additional Module that enables the Client to ask natural language questions and receive responses based on the analysis of collected mentions.

  21. "Onboarding" refers to the personalized process to assist Client with the setup and initial use of the Platform.

  22. "Order Form" refers to the document that specifies the Services ordered from YouScan.

  23. "Permitted Purpose" of access to data under this Agreement shall be limited to the following: (i) The creation by the Client of commercially valuable information concerning brand image; and (ii) The creation by the Client of commercially valuable information which may be used by the Client for its legitimate business purposes.

  24. "Premium Service" refers to a customized service that provides enhanced support tailored to the Client’s specific needs.

  25. "Pricing Plan" refers to the package of functionality and allowances provided by the Company.

  26. "Smart Tags" refers to an Additional Module of the Service that enables data segmentation using machine learning algorithms.

  27. "Tailored Intelligence Module" consists of an AI-powered or rules-based engine and associated visualization components configured by the Company.

  28. "Third-Party" refers to any individual or entity not a Party to this Agreement.

  29. "Topic Permissions" refers to an Additional Module that allows the Client to assign different access levels to users for each topic within the Client's Account.

  30. "User" refers to any individual authorized by the Client to use the Services.

  31. "Visual Data Analysis" refers to an Additional Module of the Service that includes features such as Logo Recognition and Optical Character Recognition (OCR).

  32. "Website" (or “ Site”) refers to the Company’s internet resource located at https://youscan.io/.

  33. "Widget" refers to an element of the customized dashboard.

  34. "YouScan Analytics" refers to the tool used for visualizing and analyzing data collected through the Service.

  35. "YouScan Platform" refers to YouScan’s proprietary, internet-based software-as-a-service application.

  36. "YouScan Services," "Services," or "Service" refers to the services made available by the Company.

  37. "YouScan Social Media Mention Wall" refers to an Additional Module provided through the YouScan Platform.

2. SCOPE OF THE AGREEMENT

  1. Unless otherwise specified in the applicable Order Form, the Services are purchased as subscriptions. The Services are provided for the period specified in the Order Form along with the applicable subscription details and financial terms.

  2. The Client is granted the right to access and use the YouScan Platform and the Services, as specified in the Order Form, for the duration of the Term.

  3. The Client may purchase limited licenses to access and use the API.

  4. The YouScan Platform may only be used by the Client or by its clients expressly listed in the Order Form.

  5. For the avoidance of doubt, this Agreement does not transfer or dispose of any exclusive rights or grant any exclusive licenses to any intellectual property or work results owned by the Company.

  6. List of Pricing Plans:

  7. Pricing Plan "Starter":

    • Three (3) monitoring topics
    • Monthly mentions collection per topic: 5,000 (five thousand)
    • Collection of Historical Data: available for the last 30 days
    • Features: Unlimited rules, One integration either with Slack, Microsoft Teams or Telegram, Insights Copilot
    • Included Additional Modules: Non-branded YouScan Social Media Mention Wall

    1. Pricing Plan "Starter-Archived" (NB! Archived. Accessible to current clients only):

      • Collection of Historical Data: available for the last 30 days

    2. Pricing Plan "Listen":

      • Five (5) monitoring topics
      • Monthly mentions collection per topic: 10,000 (ten thousand)
      • Collection of Historical Data: unlimited

    3. Pricing Plan "Analyze":

      • Monthly mentions collection per topic: 100,000 (one hundred thousand)

    4. Pricing Plan "Enterprise" (customizable):

      • The features of this Pricing Plan shall be customized according to the Client's specific requirements.

  8. Additional Modules (available at extra Fees):

    • Additional channels, Advanced API and Webhook, Audio Monitoring, Audience Insights, Visual Data Analysis

  9. Any change to the Pricing Plan must be formalized through a separate Order Form.

  10. The YouScan Platform is authorized for use solely within the jurisdiction of the country where the Client is legally registered.

3. ACCOUNT REGISTRATION FOR SERVICE ACCESS

  1. The Client's right to use the Service is established by granting 24/7 access to the Service.

4. ACCESS TO THE SERVICE

  1. Access to the Service is provided on a continuous basis, starting from the date the Client is granted the right to use the Service.

5. COVENANTS OF THE PARTIES

  1. COVENANTS AND ENTITLEMENTS OF THE COMPANY

  2. Service Management and Transfer of Rights. The Company retains the exclusive right to manage, control, and dispose of the YouScan Platform and the Service at its sole discretion.

  3. Updates and Modifications. The Company reserves the right, at its sole discretion, to update, modify, or enhance the content, features, and user interface of the YouScan Platform.

  4. Changes to Information and Data Sources. The Client acknowledges and agrees that, as the Service monitors data sources that are beyond the Company’s control, the availability of such data sources cannot be guaranteed.

  5. Routine Service Interruptions. The Company may perform routine interruptions to the availability of the Service as part of the normal operation and maintenance.

  6. Service Quality and Issue Resolution. The Company reserves the exclusive right to assess and determine whether any aspect of the Service's functioning constitutes a shortfall.

  7. Use of Client Name and Logo. The Client agrees that the Company may use the Client’s name and logo in its sales, marketing, and promotional materials.

  8. Provision of Basic Technical Support. The Company agrees to provide basic technical support.

  9. Assignment. The Company reserves the right to assign or transfer all or part of its rights and obligations under this Agreement to any Third Party.

  10. Liability for Misuse. The Company bears no liability for any losses incurred due to misuse of or inability to use the Service arising from the Client’s fault.

  11. Fair Use of the Service. YouScan adopts a fair use policy for the use of its Services and continuously monitors users’ operational activities.

  12. COVENANTS AND ENTITLEMENTS OF THE CLIENT

  13. Client's Entitlement to Use the Service. The Client is entitled to use the Service strictly in accordance with the terms.

  14. Confidentiality and Non-Disclosure of Access Credentials. The Client agrees not to disclose access credentials to any Third-Party.

  15. Restricted Access to Service and Data. The Client shall provide access only to its employees who have entered into confidentiality agreements.

  16. Responsibility for Access Credentials. The Client is solely responsible for maintaining the security and confidentiality of its login credentials.

  17. Notification of Lost Credentials. The Client agrees to notify the Company in the event of any loss or disclosure of login credentials.

  18. Prohibition on Interference with the Service. The Client agrees not to use any devices or software programs that can interfere with the functioning of the Website or the Service.

  19. Prohibition on Sublicensing and Assignment. The Client shall not enter into any sublicensing arrangement without the Company’s prior written consent.

  20. Payment of Fees. The Client undertakes to pay all Fees in the manner specified.

  21. Acknowledgment of Service Characteristics. The Client acknowledges that it has reviewed and is aware of all functional attributes of the Service.

  22. Internet Connection Requirements for Service Use. The Client acknowledges that proper use of the Service requires an Internet connection.

  23. Prohibited Actions by the Client. The Client is prohibited from several activities, including copying or modifying the Service, unauthorized use of the API, and public reference to data origin.

  24. Prohibition on Inducing the Company’s Clients. The Client warrants not to use the Service to solicit or induce the Company’s clients.

  25. Non-Refundability of Fees. If the Client unilaterally discontinues use of the Service, the Fee(s) paid will not be refunded.

  26. Prohibited Use of the YouScan Service. The Client agrees not to use the YouScan Service for any prohibited activities.

  27. Personal Data Protection. The Client agrees to comply with applicable data protection laws.

  28. Compliance with Agreement and YouTube Terms of Service. The Client acknowledges responsibility for compliance with this Agreement and YouTube’s Terms of Service.

  29. Client Responsibility for Uploaded Data. YouScan may allow the Client to upload data, but is not responsible for the accuracy or legality of such data.

  30. No AI Model Training. The Client shall not use the data obtained through the Service for training AI models without express written approval.

6. COMPANY'S FEES AND PAYMENT TERMS

  1. The Company’s Fee for granting the Client the right to use the Service shall be calculated based on the Pricing Plan and any Additional Modules selected by the Client.

  2. Fees for the Services shall be invoiced in advance.

  3. In case the Client has to withhold any taxes or duties from the Company, the amount to be paid to the Company shall be increased accordingly.

  4. The Company reserves the right to modify the amount of the Fee and the payment terms.

  5. The Agreement shall automatically renew unless explicitly rejected by the Client.

  6. Should the Client request corporate documents, the costs associated with obtaining such documents are not covered by the Pricing Plan.

7. LIABILITY OF THE PARTIES

  1. The Parties shall be liable for any failure to fulfill, or improper fulfillment of, their respective obligations under this Agreement.

  2. The Company reserves the right to suspend the Service by blocking the Client’s Account if the Client breaches payment terms.

  3. The Client shall be liable to pay an interest of 0.1% of the outstanding payment amount for each day of delay.

  4. In the event of a violation of law, the Company reserves the right to suspend the Client’s access to the Service.

  5. The Client shall bear full responsibility for all information, materials, and data obtained through the use of the Service.

8. LIMITATION OF LIABILITY

  1. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT ANY WARRANTIES. THE COMPANY SHALL HAVE NO OBLIGATION TO PROVIDE COMPENSATION OR ASSUME LIABILITY FOR ANY LOSSES.

9. INDEMNIFICATION BY CLIENT

The Client agrees to indemnify the Company from any claims, liabilities, losses, damages, costs, and expenses arising out of the Client’s use or misuse of the Services.

10. INTELLECTUAL PROPERTY RIGHTS

The YouScan Platform is the product of the Company’s intellectual activity and is protected by copyright, trademark, and other intellectual property laws.

11. FORCE MAJEURE

The Parties shall be released from liability for any delay or failure to perform their respective obligations under this Agreement, caused by force majeure circumstances.

12. CONFIDENTIALITY

The Parties agree to maintain the confidentiality of all information disclosed under this Agreement and shall not use it for any purpose other than fulfilling their obligations.

13. CLAIMS EXCHANGE

The Parties may submit claims to one another via mail, courier, or email.

14. TERM OF THE AGREEMENT

This Agreement shall become effective upon the Client's acceptance and shall remain in effect until all Orders have either expired or been terminated.

15. REPRESENTATIONS AND WARRANTIES

Each Party represents and warrants to the other that it possesses all requisite powers, authority, and legal rights necessary to enter into this Agreement.

16. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws of the Republic of Cyprus.

17. MISCELLANEOUS PROVISIONS

The relationship between the Parties is that of independent contractors.